Automated Quote Expiration FAQ CRM

Summary:

This article explains how Automated Quote Expiration works in CRM, including when quotes are automatically closed, how expiration rules are applied, and the benefits of the feature.

Table of Contents:

1. What is Automated Quote Expiration?

2. How does automatic quote expiration work?

3. Can expiration rules vary by country?

4. How often does the system process expired quotes?

5. Is there visibility into expired quotes?

6. What are the benefits of Automated Quote Expiration?

7. Does this impact active or valid quotes?

Question 1: What is Automated Quote Expiration?

Answer: Automated Quote Expiration is a new system capability that automatically closes quotes once they exceed their effective date plus a configurable grace period. This ensures expired or inactive quotes are systematically removed from active pipelines while complying with country-specific business rules.

Question 2: How does automatic quote expiration work?

Answer: Quotes are automatically closed when they pass:

• Their effective date

• A configurable grace period determined by the quote’s country and source

The system evaluates quotes daily to ensure expired records do not remain active.

Question 3: Can expiration rules vary by country?

Answer: Yes. Expiration rules are configured at the country level, allowing flexibility to meet local business practices, compliance standards, and regulatory requirements.

Question 4: How often does the system process expired quotes?

Answer: The system runs daily, continuously identifying and closing expired quotes to maintain a clean and accurate pipeline.

Question 5: Is there visibility into expired quotes?

Answer: Yes. Monthly reports provide aggregated visibility by:

• Country

• Quote source

These reports support operational monitoring and leadership review.

Question 6: What are the benefits of Automated Quote Expiration?

Answer: The benefits of this enhancement are the following:

• Keeps quote pipelines clean and up to date

• Reduces manual operational effort

• Improves accuracy in forecasting, reporting, and analytics

• Provides a scalable global solution with built-in local flexibility

Question 7: Does this impact active or valid quotes?

Answer: No. Only quotes that have exceeded their effective date and applicable grace period are automatically closed. Active and valid quotes remain unaffected.