Summary:
This FAQ article details the guidelines on when to cancel a deal in CRM and the process to do so.
Table of Contents:
When can a deal be deactivated?
What happens once a deal is deactivated?
Will a deactivated deal still appear in the aging report?
Can a deal be deactivated after it has been approved and accepted by all parties?
What process should be used if a deal has already been approved and accepted but needs to be removed?
What is the difference between deactivation and cancellation?
What happens if someone tries to deactivate an already approved and accepted deal?
Question 1: When can a deal be deactivated?
Answer: A deal can be deactivated before it is approved or ordered.
Question 2: What happens once a deal is deactivated?
Answer: Once a deal is deactivated, it will no longer appear in the aging report and will not require finance approval.
Question 3: Will a deactivated deal still appear in the aging report?
Answer: No. Deactivated deals are removed from the aging report.
Question 4: Can a deal be deactivated after it has been approved and accepted by all parties?
Answer: No. Once a deal has been approved and accepted by all parties, it cannot be deactivated.
Question 5: What process should be used if a deal has already been approved and accepted but needs to be removed?
Answer: The cancellation process should be used to remove an approved and accepted deal from Deal Analyzer.
Question 6: What is the difference between deactivation and cancellation?
Answer:
Deactivation is used before approval or ordering and removes the deal from reports and finance approval.
Cancellation is used after a deal has been approved and accepted to remove it from Deal Analyzer.
Question 7: What happens if someone tries to deactivate an already approved and accepted deal?
Answer: The deal cannot be deactivated; instead, the cancellation process must be followed.