Dell GDE Deals and Discounts FAQ Xvantage for Associates

Summary:

This FAQ article includes important notes and criteria about Dell deals.

Table of Contents:

1. What is the core validation criteria for Dell deals?

2. How is the Dell validation being enforced?

3. How to can you prevent Claim rejections due to failed validation for Dell deals?

4. Can I place a Dell order if the Vendor deals validation fails?

Question 1: What is the core validation criteria for Dell deals?

Answer:

• The end user name must exactly match the Dell deal.

• Partial matches and name edits are not allowed.

• Only address or contact details may be updated.

• The end user name is frozen once ingested from the deal.

Question 2: How is the Dell validation being enforced?

Answer: The GDE will automatically enforce the Dell claiming requirements at the time of order through Vendor Program Configuration. Dell bid discounts will automatically not apply if the validation criteria are not met.

Question 3: How to can you prevent Claim rejections due to failed validation for Dell deals?

Answer:

• Ensure the end user exactly matches the Dell deal.

• Make sure not to use any placeholders (e.g. N/A, blanks, modified names, etc…)

• Confirm the reseller and end user are different.

• If a Dell discount does not apply as expected, make sure to escalate the matter in a timely fashion.

Question 4: Can I place a Dell order if the Vendor deals validation fails?

Answer: Yes, if the Vendor deals validation fails the order can still be placed. However, discounts will not be applied.