Summary
The Xvantage for End Customers (X4EC) Unified Support Experience offers a streamlined way for end customers to access support through self-help and ticket submission. This guide will walk you through the process of logging a VTS ticket using the X4EC Unified Support platform.
Process:
Subtopic: How to Log a VTS Ticket in X4EC Unified Support Platform
Access the Unified Support Platform
After logging into the X4EC platform, locate the help icon on the left panel if VTS services are enabled for your account. Click the icon to access the unified support homepage.
Search for Knowledge Base Articles
On the Xvantage Help page, enter your search query to find relevant knowledge base articles. The Ingram Micro AI Agent will fetch the most relevant articles in real-time.
Review and Use KB Articles
Click on any KB link to open the article and follow the troubleshooting steps to resolve your issue independently.
Submit a Support Ticket
If the KB article does not resolve your issue, return to the Unified Support platform and navigate to the "Get Support" tab. Complete the ticket submission form with the required details to raise a support ticket.
Close the Case
If your issue is resolved, select "I'm good now" to close the case. If your issue is not resolved, select Still need help—open a ticket. A support ticket is automatically created and it appears under All my support tickets along with Zendesk ticket ID. By clicking on the ID you can see ticket details and track real time updated directly from Zendesk Unified Support platform.