How to Add Connections to an Account in CRM

Overview:

This article will guide users on how to add connections to an account in CRM.

Process:

1. Go to My Apps and open Okta.

2. In Okta, search for Xvantage for Associates(X4A) and open it.

3. Within X4A, hover over the left navigation menu and click Sales.

4. Select CRM from the Sales sub-menu.

5. In the Xvantage CRM sidebar menu, navigate to Customers and select Accounts.

6. Your default view will be displayed. If you’d like to switch, click the view drop-down and select the option you need. You may select All Accounts to display all accounts.

7. To find the account you need, click the column header and use the Filter By option or the Filter by keyword bar.

8. Once you locate the specific account, click the account name to open the account details. 

9. Click the ellipsis icon (•••) located at the tabs then select Connections.

10. The Active Connection Associated View will be displayed.

11. Click Connect.

12. Find the name of the record you want to connect and add a description.

13. Click Save/Save & Close.

14. In the Summary tab, scroll down to the Connections section. If the connection was successful, the name you added will appear there.