How to Clear Cache and Refresh the Campaign Performance Data in Xvantage for Associates

Overview:

This guide explains how to clear cache data and refresh reports within the Campaign Performance section of Xvantage for Associates. This ensures you’re viewing the most up-to-date campaign metrics.

Process:

1. Go to My Apps and open Okta.

2. In Okta, search for Xvantage for Associates and open it.

3. Within Xvantage for Associates, hover over the left navigation menu and click Marketing.

4. Click Campaign Performance.

5. Choose a tab to view its report:

   • Transaction Report

   • Email Performance

   • Xvantage Performance

   • Paid Media Performance

   • Out Call

6. Locate the vertical ellipsis icon (⋮) on the top-right corner of the tab.

7. Click the ellipsis and select Clear Cache and Refresh.

   

8. Alternatively, click the reload icon next to the filter controls to refresh the data.