How to Clear Cache and Refresh the Sales Performance Reports in Xvantage for Associates

Overview:

This article provides the steps on how to clear cache and refresh the whole Sales Performance page in X4A, as well as the individual reports and dashboards it displays. 

Process:

1. Go to My Apps and open Okta.

2. Search for X4A in Okta and then click it. Xvantage for Associates (X4A) will open in a new tab.

3. Hover over the left navigation menu and click on Sales. Next, select Sales Performance. 

4. On the upper right corner of the page is the ellipsis icon. Once clicked, you’ll see the option to Clear Cache and Cookies. This function applies to the whole Sales Performance page. 

5. If you want to replicate this step to specific dashboards, sections, or reports within the Sales Performance page, hover over the upper right corner of the desired section to display the ellipsis icon. 

6. Click the ellipsis icon and select Clear Cache and Cookies. This function will only apply to the specific section you selected.