Overview:
This article provides step-by-step instructions on how to deactivate an associate in Xvantage for Associates (X4A).
Before proceeding, ensure that a deactivation request has been submitted via the Service Portal, either by the associate or on their behalf. Once the request is approved, the administrator will receive an email notification. The steps below outline how to complete the deactivation in X4A.
Important: The ability to deactivate users is reserved for Business and Country Admins only.
Process:
Go to My Apps and open Okta.
In Okta, search for Xvantage for Associates (X4A) and open it.
Within X4A, hover over the left navigation menu and click Administration, then select Associate Profiles.
Use the search bar to find the associate you want to deactivate.
Once located, click the name to open its details.
Click Deactivate located at the right side of the screen.
Enter the IM Serve Ticket Number and click Deactivate to confirm.
The associate’s user access status will be updated to Deactivated.