How to Reactivate X4V User via Xvantage for Associates

Overview:

This guide outlines the steps to reactivate a previously deactivated X4V user using the Xvantage for Associates (X4A) platform. Only users with a Deactivated status can be reactivated.

Process:

1. Go to My Apps and click Okta.
2. Search for X4A and click it. Xvantage for Associates (X4A) will open in another tab.
3. In the left navigation menu, click Vendors then select Account Management.
4. From the drop-down menu, select Vendor Account. 
5. Use the search bar to find the vendor account. 
6. Click the Vendor Account Name (displayed as a hyperlink) to open its details. 
7. Click X4V Users tab.
8. Use the search bar to find the X4V user you want to reactivate. Only users with Deactivated status can be reactivated.
9. Alternatively, click Filter, select Status, and choose Deactivated to narrow down the user list.
10. Click the ellipsis icon (⋮) next to the user’s name and select Activate.
11. A confirmation pop-up will appear. Click Activate to confirm. The user’s status will update to Active.