How to Resolve an End User in GDE in Xvantage for Associates

Overview:

This article will provide steps how to resolve an end user in GDE in Xvantage for Associates (X4A).

Process:

1. Go to My Apps and open Okta.

2. In Okta, search for X4A and open it.

3. Within Xvantage for Associates, hover over the left navigation menu Revenue and click GDE deals & discounts or Navigate to GDE by using the standalone link: gds.ingrammicro.com.

4. If using the standalone link, from the homepage, choose Exception deals.

5. You can search in the search by within Exception Deals by:

   • Deal #

   • End User Name

   • Program Name

   • Reseller Name

   • Vendor name

6. Select the way in which you would like to search.

7. Put your corresponding search criteria in the box.

8. Click Enter.

9. Click on the hyperlinked Deal# to get into your bid.

10. Click on the pencil next to Reseller#.

11. Click on the pencil next to ACOP end user #.

12. Find existing: start by searching the End User name in the End User Name field, or search by ACOP id# if you have know the number.

13. If there is a result that matches, select it and click Save at the bottom.

14. If there is not a result and a new End User needs to be created, click on Create New.

15. Fill in all required fields.

16. Click Save at the bottom.