Overview:
Orders from non‑interactive channels (EDI, XEDI) that are missing required VMF data are automatically placed on a V1 hold. This article provides guidance on how to identify, manage, and resolve these holds.
Subtopic 1: Automatic Resolution of V1 Holds
Process:
A new order arrives from a non-interactive channel (EDI, XEDI).
If the order requires VMF data, it is placed on V1 hold.
The Order Exception and Management (OEM) engine initiates a validation call to the VMF engine.
The VMF engine validates the required fields and data.
OEM updates the values and resolves the hold.
VMF sends a confirmation message to IMPulse.
IMPulse releases the hold.
Subtopic 2: Manual Resolution of V1 Holds
Process:
When a V1 hold does not resolve automatically, an associate manually resolves it.
Open the left navigation menu on the Xvantage for Associate homepage.
Select Sales. Then, choose Order Management.
Select the All open orders tab in the top menu.
Use the Review reason column filter and select V1 – VMF Pending X4A.
Subtopic 3: Open a V1 Hold Order
Process:
The first line displays V1 – VMF Pending X4A in the Review reason column.
Click the IM order # to view the Order details.
Click the Review reasons tab in the menu.
Click the Review button in the Action column.
Subtopic 4: Add Missing VMF Values
Process:
Review the values in the Header level fields and make changes if needed.
Add values in the header level fields with missing data.
Review the values in the Line level fields and make changes if needed.
Click the Validate and release button in the bottom right corner.
Subtopic 5: Submit Changes
Process:
Click the Submit button in the top right corner.
Click the Yes, Resubmit Order button in the Resubmit Order pop-up.
The Order resubmission status pop-up displays the Order resubmitted successfully message.
The Order details screen displays no holds for the order.
Subtopic 6: Editing Order Lines
Process:
Users can edit individual Line-level fields from the Order details screen.
Select the Order lines tab in the top menu.
Click the V icon to view and change values in Line-level fields.
