How to Track Orders of an Account in CRM

Overview:

This article will guide users on how to track orders of an account in CRM.

Process:

1. Go to My Apps and open Okta.

2. In Okta, search for Xvantage for Associates(X4A) and open it.

3. Within X4A, hover over the left navigation menu and click Sales.

4. Select CRM from the Sales sub-menu.

5. In the Xvantage CRM sidebar menu, navigate to Customers and select Accounts.

6. Choose the view that you need.  To do this, select the view drop-down and choose from the options.

7. To find the account you need, click the column header and use the Filter By option or the Filter by keyword bar.

8. Once you locate the specific account, double-click it to open the account details. 

9. Click Order Tracking.

   • If the option isn't visible, click the ellipsis icon to find it.

10. Use the available search bars to pull up your order (search by, product number, invoice number, etc).

11. Click the Search button.