How to Troubleshoot if the System Doesn’t Let Me Proceed

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Issue

Once products are added to the Cart and you select CHECKOUT, an error message is displayed to enter End User Detail.

Cause

An error occurs because End Customer Details have not been provided. These details are mandatory for completing the checkout process.

Resolution

  1. On the checkout screen, click + Add End User (marked with a red asterisk below your name).

  2. Choose one of the following:

    • Select an existing customer from the list, or

    • Click + End Customer on the right side of the screen to create a new entry.

      • Ensure all mandatory fields are completed.

      • Save the record and return to checkout to proceed.