How to View the Customer Segments of an Account in CRM

Overview:

This article will guide users on how to view the customer segments of an account in CRM.

Process:

1. Go to My Apps and open Okta.

2. Search for X4A in Okta and then click it. Xvantage for Associates (X4A) will open in a new tab.

3. Within X4A, hover over the left navigation menu and click Sales.

4. Select CRM from the Sales sub-menu.

5. In the Xvantage CRM sidebar menu, navigate to Customers and select Accounts.

6. Choose the view that you need.  To do this, select the view drop-down and choose from the options.

7. To find the account you need, click the column header and use the Filter By option or the Filter by keyword bar.

8. Once you locate the specific account, double-click it to open the account details. 

9. Click the Profiles tab. If it’s not showing, click the ellipsis icon (⋯) then click Profile.

10. Click the Customer Segments tab.

11. The Customer Segments will be displayed, providing information such as, but not limited to: Vendor Volumes, Partner Program Accounts, End Customer Programs, and more.