Overview
Currently, Xvantage does not support order cancellation for Technical solutions (Hardware). To cancel any Technical Solutions order, customers must contact their assigned Sales Representative. This article explains how to identify the correct Sales Representative using CRM.
Question: Who to contact to request for a technical solutions order cancellation?
The person listed on the IS1 line is the Sales Administrator assigned to that customer. This contact can assist with the order cancellation process.
If a team name appears instead of an individual:
Click on the team name to view all members
Any member of that team can support the order cancellation request
Note: To locate the customer sales representative, you may read the article How to Locate the Customer’s Sales Representative in CRM.