Vendor Onboarding Troubleshooting Xvantage for Associates Guide

Summary

Use this guide to resolve common issues vendors and associates may encounter.

Issue 1: My Vendor gets an error when accessing X4V.

Resolution:

1. Confirm they are using the correct URL

2. Ensure they are logged out of X4C or use a different browser. Try clearing cache and cookies before retrying.

3. If the above steps don’t resolve the issue:

Email Xvantage Support with a screenshot including the URL.

Issue 2: Cannot Access X4A via My Apps or Internet

Resolution:

1. Clear the browser cache and cookies, then try again.

2. If the issue persists, email Xvantage Support with a screenshot and URL.

Issue 3: Vendor Admin Needs to Be Changed

Resolution:

X4A User can change vendor user role in X4A Vendors / Account management.

Issue 4: Vendor Sees Technical Error or Data Not Loading

Resolution:

Take a screenshot of the error (preferably with a timestamp) and send it to Xvantage Support.

Issue 5: Vendor Reports Incorrect Data

Resolution:

1. Check the Vendor Codes feeding data into X4A – are they correct?
   If incorrect, email Xvantage Support.

2. If vendor codes are correct:

   • Spot-check data in Performance & Insights

   • Narrow the date filters

   • Compare with Qlik data

     • Reminder: Deduct FEM from Rev to get COGS

     • Minor discrepancies may occur due to different data sources.

3. If data still doesn’t align with Qlik, highlight the issue via email to Xvantage Support.