Summary
This article provides instructions for partners who cannot view vendor product pricing or add products to their cart for quotation and purchase within Xvantage.
Issue
Some customers may be unable to view product pricing or access products for quotation and purchase within Xvantage.
Root Cause
Some vendors require specific reseller authorizations, profile mappings, or pricing entitlements before pricing and product availability can be displayed. If pricing is hidden or access is restricted, the reseller account may not have the required vendor authorization or pricing setup associated with its profile.
Resolution
To request access to vendor pricing and quoting:
Open the vendor authorization request form: https://app.pipefy.com/public/form/5FHeNkz9?tipo_de_solicita_o=Externa%20(Preenchimento%20revenda)
Fill in all the required text fields with your company's registered identification profile parameters.
Verify that the request category type parameter drops down to External (Reseller Completion) / Externa (Preenchimento revenda).
Click Submit to initiate automated internal routing to the cloud operations desk.
What to Expect Next
After the request is submitted, the appropriate team reviews the account and authorization requirements. Once approved, the necessary pricing entitlements and account mappings are updated, enabling access to product pricing, quoting, and purchasing within Xvantage.
Troubleshooting
If pricing remains unavailable after your request has been approved:
Verify that you are signed in with the correct Xvantage account.
Confirm that the authorization request has been completed and approved.
Sign out of Xvantage and sign back in to refresh your account permissions.
Clear your browser cache and refresh the page.
If the issue persists, contact Xvantage Support and provide details of the affected vendor and products (refer to the official article How to Submit a Support Ticket in Xvantage™).