Summary:
This FAQ article explains how to change the billing term or frequency of a Microsoft 365 Business subscription, including scheduled changes that take effect at renewal. It also covers options for immediate changes, including contacting Support and potential outcomes such as purchasing a new subscription if the request is approved.
Table of Contents:
How can I change the billing term or frequency of my Microsoft 365 Business subscription?
Can I change the billing term of my Microsoft 365 Business subscription immediately?
Question #1: How can I change the billing term or frequency of my Microsoft 365 Business subscription?
Answer: To change the billing term or frequency of a Microsoft 365 Business subscription (for example, switching from Annual to Monthly or vice versa), you must submit a scheduled Change Order for the subscription before its renewal date. This change will take effect at the time of the subscription’s renewal.
Question #2: Can I change the billing term of my Microsoft 365 Business subscription immediately?
Answer: Yes. If you need to change the billing term of your Microsoft 365 Business subscription immediately, please contact our Support Team. They will submit your request to Microsoft on your behalf.
If approved, you will need to purchase a new subscription with your chosen billing term, and the current subscription will be canceled.
If denied, the only option is to schedule a Change Order for the subscription to modify its billing term, which will take effect on the subscription's renewal date.