Summary:
This document gives answers to the most common questions regarding Cisco Subscriptions Auto-renew processes. To access Cisco Subscriptions, at the Xvantage platform, hover to the left navigation menu and proceed with the following path: My Business > Subscriptions.
Table of contents:
Why can’t I disable auto-renewal?
Can support override this?
Can I still cancel my subscription if it renews in less than 30 days?
Question #1: Why can’t I disable auto-renewal?
Answer: Your subscription is likely within 30 days of expiration.
Question #2: Can support override this?
Answer: No, this restriction is enforced per Cisco policy.
Question #3: Can I still cancel my subscription if it renews in less than 30 days?
Answer: Yes, you can request Cisco to terminate your subscription at the end of the current term via email.