Summary:
This FAQ details the Configuration & Staging services provided by Ingram Micro via the Xvantage portal.
FAQ
Question 1: What is Configuration & Staging Services?
Answer: Configuration & Staging Services provide enhanced assistance for vendors and resellers, which includes pre-installation, asset labeling, software setup, and testing. Ingram Micro operates from a 650m² facility located in Eastern Creek, Sydney, and oversees large-scale staging without requiring customers to hold inventory.
Question 2: What is included under DOA Testing and Hardware Assembly?
Answer:
DOA Testing – Includes power-on testing and Dead-on-Arrival (DOA) processing for customer convenience.
Hardware Assembly – Covers setup and upgrades of PC, laptop, server, or storage devices, including RAID configuration and firmware updates.
Question 3: What types of software configurations are supported?
Answer: Software configuration services include:
Windows PC or server OS installation
Application installations
Firmware updates
iOS uploads
Router and switch configurations
Other custom installations
Question 4: What is Microsoft Windows Autopilot Registration and Provisioning?
Answer:
Autopilot Registration – Ingram Micro registers devices under Microsoft Autopilot tenancy on behalf of the customer or through a provided CSV file.
Autopilot Provisioning – Formerly known as White Glove, this includes pre-enrollment staging on a dedicated server with fast internet connectivity.
Question 5: What other staging services are offered?
Answer: Other services provided as part of configuration and staging include:
Asset Tagging and Reporting – Applying customer tags and reporting serial/tag numbers with standard or dynamic tagging.
Electrical Test and Tag – Conducted per AS/NZS 3760 standards to ensure safety compliance.
SOE Image Loading – Storing and applying customer images, hosting virtual servers, and setting up IPsec VPN tunnels.