Credit Card Expiry Notification FAQ Xvantage™

Summary:

This FAQ explains the Credit Card Expiry Notification feature in Xvantage, including what the notification is, when reminder emails are sent, who receives them, and the actions required to update an expiring credit card. It also describes the potential impact of not updating an expired card, helping ensure uninterrupted recurring payments and billing continuity.

Question 1: What is the Credit Card Expiry Notification?

Answer: The Credit Card Expiry Notification is an automated email that reminds you when a saved credit card used for recurring payments is about to expire. It gives you time to update your payment method before the card expires to help prevent payment interruptions.

Question 2: When will I receive a credit card expiry notification?

Answer: If you have an expiring credit card saved in Xvantage, automated email reminders are sent:

90 days before the card expires
60 days before the card expires
30 days before the card expires

Question 3: What should I do after receiving the notification?

Answer: Follow the instructions or call-to-action provided in the email to update your saved payment method with a valid credit card before your current card expires. Replacing your expiring credit card with a valid one before the expiration date helps ensure that future recurring payments are processed successfully.

Question 4: What happens if I don't update my expired credit card?

Answer: If your saved credit card expires and is not updated, recurring payments may fail. This could lead to billing disruptions until a valid payment method is provided.

Question 5: Who receives the credit card expiry notification?

Answer: The notification is automatically sent to the appropriate recipient based on the account configuration. This may be the administrator responsible for managing the account's billing information.