Summary:
This troubleshooting guide outlines the potential causes and recommended resolutions when customers do not appear in the Adobe Cloud Admin Console.
Cause:
The user is signed in to the reseller admin console instead of the end‑customer Admin Console, causing Marketplace VIP subscriptions to not appear.
The user selected a Personal Profile instead of a Business Profile, preventing visibility of all customer accounts.
The user is in the correct console but still does not see all customers, indicating that additional troubleshooting steps are required.
Issue:
Unable to find a customer in the Adobe end-customer admin console.
Resolution:
To find customers in the Admin Console:
Copy the hyperlink in the Get Started banner present in the email that you have received from Adobe. This email was sent to the admin contact you used to place the order.
Open the link in a private browser.
Sign in to the console using the email you selected while placing the order.
Use the Multi Factor Authentication (MFA) to sign in to the console. The welcome to Zeitler Insurance dialog box appears.
Click Join team. Then select a profile to sign in dialog box.
Select the Business Profile. The Build your team page appears.
Click the Search icon at the top right-hand corner of the page. A list of all the customers associated with the login credentials appears in the drop-down menu.