Summary:
This article provides information about common reasons why an order cannot be released in Xvantage.
Question: How Can I Release an Order in Xvantage?
Answer: Orders cannot be released directly within Xvantage. This is because of several reasons:
Missing required information, such as a PO number or shipping details
Attempting to order below the minimum quantity
Expired quote or pricing
Payment issues during checkout
Missing Bid number
Order on Hold state (refer to the article My Order is on Sales Hold FAQ Xvantage™)
To request the release of an order, please go to the Contact us page and contact your Ingram Micro Sales Representatives for assistance.