Overview:
This article provides guidance on how to update account details in Xvantage™, including billing addresses, shipping addresses, drop ship addresses, credit limit inquiries, and payment, credit, or invoice-related issues.
Table of Contents:
Change Billing address
Change Shipping Address
Manage Drop Ship Shipping Address
Credit Limit Requests
Payment, Credit, and Invoice-Related Issues
Process:
Subtopic 1: Change Billing address
To update your billing address, contact the New Accounts team at new.accounts.uk@ingrammicro.com.
When submitting your request, include both your current and new billing addresses on company letterhead to support the verification process.
Subtopic 2: Change Shipping Address
When a shipping address change involves both TS and Cloud services, both requests must be processed simultaneously.
Cloud Requests:
Process Cloud requests using the existing Cloud workflow.
No additional changes to the Cloud process are required.
TS Requests:
Forward all TS shipping address change requests to new.accounts.uk@ingrammicro.com.
This step is mandatory due to SOX compliance requirements.
All TS address changes must be validated through the official New Accounts UK process.
Subtopic 3: Manage Drop Ship Shipping Address
Important: Drop ship addresses can only be added during the checkout process.
Add a Drop Ship Address:
Go to the Shipping Address section during checkout.
Select the pencil icon.
Click Add Shipping Address.
Enter the required information.
Select Save.
Delete a Drop Ship Address:
Go to the Shipping Address section during checkout.
Select the pencil icon.
Select the pencil icon next to the address you want to remove.
Click Delete Address.
Subtopic 4: Credit Limit Requests
Before proceeding, determine whether the request relates to Cloud or TS services.
Cloud: Follow the standard Cloud workflow.
TS: Direct all credit limit requests to Richard Mepham at Richard.Mepham@ingrammicro.com.
This routing ensures requests are handled correctly and in accordance with audit requirements.
Subtopic 5: Payment, Credit, and Invoice-Related Issues
For payment, credit, or invoice-related inquiries, contact your assigned Credit Manager.
To locate your Credit Manager:
Log in to Xvantage.
From the left navigation menu, select My business.
Click View Credit.
Review the displayed credit information, including:
Your Credit Manager's name
Your Credit Manager's email address
Additional credit-related account information
If You Cannot Access the View Credit Page:
If the View Credit option is unavailable or you receive an access error:
Contact your Web Administrator.
Verify that your account has the required permissions to view credit information.