How to Check the Status of My Order in Xvantage™

Overview:

This article will guide you on how to check the status of your order in Xvantage.

Process:

1. Log in to Xvantage.

2. Go to the top left corner menu My Business and select Orders.

3. The Order List Page displays a summary of key information for each order, including:

   • Reseller PO number

   • Order number

   • Status (e.g., Order Fulfillment, Ready to ship, Sales hold, Credit Review, Cancelled)

   • Order Amount

   • Order Date

   • Estimated Time of Arrival (ETA)

4. Use the search bar at the top of the Orders page to locate your specific order. You can also apply filters such as Line of Business and Order Status to refine your search results.

5. To get more information about an order:

   • Click on the IM Order # to open the full order details page

   • If available, you may alternatively click the eye view icon next to the order to view a quick summary.

     

6. In both views, you can access more detailed information including:

   • ETA dates

   • Shipment Number, Shipped From, and Carrier Name

   • Status (e.g., Order Fulfillment, Ready to ship, Sales hold, Credit Review, Cancelled)

   • Proof of Delivery (once available)