Overview:
Closing an AWS account can be completed by the root credential owner. If the user wants to close an AWS account, there are two (2) different scenarios depending on who owns the Root Credentials.
Subtopic 1: How to Close an AWS Account in Xvantage™ if the user does not possess the root credentials
Process:
Fill out the AWS Account Closure Notification form and submit. Reseller Point of Contact (POC) will receive a copy. Form is automatically routed to AWS@ingrammicro.com.
Log in to Xvantage.
Hover over the left navigation menu and click My Business and select Subscriptions.
Search for the End Customer by utilizing the search bar and inputting any of the end customer’s details.
Once located, click on the end customer’s Subscription ID (hyperlink) to view the full account details.
Within the end customer’s account page, click the Change drop down and select Cancel Subscription.
After selecting, you will be directed to confirm cancellation screen where you will need to provide the reason why the subscription is being cancelled, then click Confirm.
Cancellation requests will be submitted to our AWS Cloud Operations team who will send an email to the Reseller Point of Contract (POC) to confirm the request.
After confirmation, AWS Cloud Operations will close the AWS account, and the subscription will reflect as terminated in Xvantage.
Subtopic 2: How to Close an AWS Account in Xvantage™ if the user possesses the root credentials
Process:
Fill out the AWS Account Closure Notification form and submit. Reseller Point of Contact (POC) will receive a copy. Form is automatically routed to AWS@ingrammicro.com.
Reseller or End Customer can follow the steps here to close the AWS account(s).
Once the AWS account(s) has been closed, navigate to X4C to cancel the subscription.
Log in to Xvantage.
Hover over the left navigation menu and click My Business and select Subscriptions.
Search for the End Customer by utilizing the search bar and inputting any of the end customer’s details.
Once located, click on the end customer’s Subscription ID (hyperlink) to view the full account details.
Within the end customer’s account page, click the Change drop down and select Cancel Subscription.
After selecting, you will be directed to confirm cancellation screen where you will need to provide the reason why the subscription is being cancelled, then click confirm.
Cancellation requests will be submitted to our AWS Cloud Operations team who will send an email to the Reseller Point of Contract (POC) to confirm the request.
After confirmation, AWS Cloud Operations will close the AWS account, and the subscription will reflect as terminated in Xvantage.