Overview:
This article explains how to recover a forgotten username, reset a forgotten password, and create a new password in Xvantage™. It also provides information about password requirements and account lockout behavior.
Table of Contents:
Recover a Forgotten Username
Reset a Forgotten Password
Create a New Password
Process:
Subtopic 1. Recover a Forgotten Username
If you have forgotten your username, contact your company's account administrator or email ecommerce.be@ingrammicro.com for assistance.
Subtopic 2: Reset a Forgotten Password
Follow these steps to reset your password:
Go to the Xvantage™ Sign-In page.
Click Forgot Password.
Enter your username and email address, then select OK.
A temporary password will be sent to your registered email address.
Use the temporary password to sign in and create a new password.
Important:
Multiple unsuccessful sign-in attempts or expired credentials may lock your account for 20 minutes.
Verify that your username and password do not contain extra spaces before or after the text.
If you need additional assistance, contact your company administrator or email ecommerce.be@ingrammicro.com.
Subtopic 3. Create a New Password
To change your password:
Navigate to Account Profile > Account Settings > Security > Change Password.
Enter your current password.
Enter your new password.
Click Save.
Password Requirements:
Your new password must meet the following requirements:
Minimum of 8 characters
At least one uppercase letter (A-Z)
At least one lowercase letter (a-z)
At least one number (0-9)
At least one special character (for example:
!,$,%)Must be different from your last five passwords
Cannot contain any part of your username