How to Create a New Password and Restore Forgotten Credentials in Xvantage™

Overview:

This article explains how to recover a forgotten username, reset a forgottenpassword, and change your password in Xvantage™. It also outlines the password requirements and account lockout policy.

Table of Contents:

1. Recover a Forgotten Username

2. Reset a Forgotten Password

3. Create a New Password

Process:

Subtopic 1. Recover a Forgotten Username

If you have forgotten your username, follow these steps:

1. Go to the Xvantage™ Sign-In page.

2. Click Forgot username?

3. Enter your email address and select Submit.

4. If the email address is associated with one or more Xvantage™ accounts, you will receive an email containing your username information.

Note: Check your spam or junk folder if you do not receive the email within a few minutes.

Subtopic 2: Reset a Forgotten Password

If you have forgotten your password, follow these seps:

1. Go to the Xvantage™ Sign-In page.

2. Enter your username and select Next.

3. Click Forgot password?

4. A password reset email containing a reset link will be sent to your registered email address.

5. Open the link and create a new password.

Password Requirements:

Your new password must meet the following requirements:

• Minimum of 8 characters

• At least one uppercase letter (A-Z)

• At least one lowercase letter (a-z)

• At least one number (0-9)

• At least one special character (for example: !, $, %)

• Must be different from your previous 10 passwords

• Cannot contain any part of your username

Important:

• Multiple unsuccessful sign-in attempts or expired credentials will lok your account for 20 minutes.

• Ensure that your username and password do not contain extra spaces before or after the text.

• If you need assistance, contact your company administrator or email Electronic.Services@IngramMicro.com.

Subtopic 3. Create a New Password

To change your password:

1. Navigate to Account Profile > Account Settings > Security > Change Password.

2. Enter your current password.

3. Enter your new password.

4. Click Save.

Password Requirements:

Your new password must meet the following requirements:

• Minimum of 8 characters

• At least one uppercase letter (A-Z)

• At least one lowercase letter (a-z)

• At least one number (0-9)

• At least one special character (for example: !, $, %)

• Must be different from your previous 10 passwords

• Cannot contain any part of your username