Overview
This article explains how to find missing margins in the Azure Consumption Dashboard in Xvantage platform.
Note: If you do not have "Insights" on your navigation menu, please follow the instructions on How to Enable Insights in the Xvantage Platform
Process
Log in to Xvantage.
Click on My Business and navigate to Insights.
Click on Recurring Services and scroll to the bottom of the page until you locate the Azure Consumption section.
Click the Sort By dropdown and select Margin from the list. There, you'll see a list of End Customers showing zero margins.
Typically, a zero margin means the AOBO (Admin on Behalf of) has been removed from the Azure subscription, resulting in a loss of margins.
What is AOBO?
AOBO (Admin on Behalf of) is the mechanism that enables an Indirect Reseller to manage and support a customer's Azure environment actively, thereby earning Partner Earned Credit (PEC) eligibility.
Why AOBO Access is important
When AOBO access is enabled, Resellers can:
Provision and manage services efficiently within the customer's Azure tenant.
Troubleshoot issues and provide timely support without delays.
Optimize usage and costs by monitoring and adjusting resources and earning revenue.
Ensure compliance and security through proper configuration and oversight.
Earn Partner Earned Credit (PEC) eligibility.
What Happens If AOBO Is Removed?
If the AOBO has been removed, the Reseller will lose the PEC eligibility, and the Indirect Provider will lose the ability to provide support. In this case, the Reseller should contact the customer to understand the reason and guide them through the process of restoring access.
To restore AOBO, the End Customer must follow the instructions provided below, or if the Reseller has direct access, can follow the article below:
How to Restore AOBO on Azure NCE Subscription (Admin On Behalf Of)
Supporting Documents:
How to Apply a Margin Filter in the Azure Consumption Dashboard