Overview:
The Refusal Fee claim option in Xvantage portal allows you to raise a dispute when a fee has been charged due to the refusal of a shipment or delivery.
Process:
Log in to Xvantage.
From the left-hand menu, go to My Business.
Select QueryIT from the dropdown list.
Scroll down and the QueryIT portal opens following claims options:
Carriage/ Fulfilment/ Minimum order charges
Pricing
Refusal Fee
Restocking Fee
Click Refusal Fee to open the relevant form.
Enter Customer Information in the following fields:
Customer Name
Contact
Phone Number
Email ID
Enter the Invoice details in the following fields:
Invoice Number
Invoice Date
Customer PO
Enter Credit required:
Charged Per Unit
Quoted Per Unit
Enter any further comments if required in the box.
Upload any Supporting Documentation to support your claim. Up to five (5) attachments can be added.
Check the box to confirm you’re not a robot.
Click Submit Query to log your refusal fee dispute.