Overview:
Re-stocking fees is applied when products are returned to Ingram Micro without fault. If you believe the fee has been charged incorrectly or needs review, you can raise a Re-Stocking Fee claim using the QueryIT tool on the Xvantage platform.
Process:
Log in to Xvantage.
From the left-hand menu, go to My Business.
Select QueryIT from the dropdown list.
Scroll down and the QueryIT portal opens following claims options:
Carriage/ Fulfilment/ Minimum order charges
Pricing
Refusal Fee
Restocking Fee
Click Restocking Fee to open the relevant form.
Enter Customer Information in the following fields:
Customer Name
Contact
Contact Phone
Contact Email
Enter the Invoice details in the following fields:
Invoice Number
Invoice Date
Customer PO
Enter Credit required:
Charged Per Unit
Quoted Per Unit
Enter any further comments if required in the box.
Upload any Supporting Documentation to support your claim. Up to five (5) attachments can be added.
Check the box to confirm you’re not a robot.
Click Submit Query to log your refusal fee dispute.