Make Payment via Bank Transfer in Xvantage™ FAQ

Summary:

This FAQ explains how to make payments via bank transfer in Xvantage™, locate your CLABE number, and find Ingram Micro bank account details required for payment processing.

Table of Contents:

1. How do I make a payment via bank transfer?

2. How do I find my CLABE number?

3. Where can I find bank account details for bank transfer payments?

Question #1: How do I make a payment via bank transfer?

Answer:

1. In Xvantage™, navigate to My Business > Invoices and open the invoice or order you want to pay.

2. Review the Ingram Micro bank account details listed on the invoice.

3. Initiate the bank transfer through your financial institution using the invoice or order number as the payment reference.

4. Save the payment confirmation or receipt.

5. Submit the receipt to the email address or portal specified on the invoice to help expedite payment processing.

Question #2: How do I find my CLABE number?

Answer: To locate your CLABE number and bank account information, visit:

https://mx.ingrammicro.com/cep/app/cms/es-mx/general/cuentas-bancarias

Important: The Bank Accounts page is available only when the website language is set to Spanish. If English is selected, the page may not be accessible.

Question #3: Where can I find bank account details for bank transfer payments?

Answer: You can make a bank transfer payment regardless of your credit terms, whether you are paying for an order or an invoice.

View Bank Account References:

To view the available bank account details and payment reference:

1. Visit the Bank Accounts page: https://mx.ingrammicro.com/cep/app/cms/es-mx/general/cuentas-bancarias

2. Enter your Customer Number and Branch Information.

3. The system displays your payment reference and the available Ingram Micro bank account details.

Note: Your payment reference remains the same for your customer account.

Sending Payment Confirmation:

After completing the bank transfer:

• Cash customers must send the payment confirmation to liberapagos@ingrammicro.com.

• Credit customers should copy their credit representative when sending the payment confirmation.

Completing Your Order in Xvantage™:

1. Complete your order in Xvantage™.

2. Select the Cart icon in the upper-right corner.

3. Proceed to Checkout.