Overview:
This document will help you to manage Renewal Options for a single Microsoft Subscription in X4C (Xvantage for Customers).
Process:
Log in to Xvantage.
Go to My business from the left menu.
Click on Subscriptions.
Search for a Microsoft subscription in the search field by typing vendor name or specific number.
A list of all subscriptions based on your criteria search will appear.
Select a subscription by clicking on the blue subscription number (hyperlink) in the Subscription column. The subscription will be loaded on the page.
Click on Manage renewal options on the top of the subscription page.
A list with three options will appear:
Keep auto-renew enabled – The subscription will be renewed yearly.
Renew to extend service term – By the end of your billing term, this will become a new SKU with an Extended Service term and convert a monthly term subscription, which impact the subscription price, and will continue every month until it is changed or cancelled.
Cancel at end of the term – These subscriptions will be cancelled at the end of the billing term.
Select an option from the list and click on Confirm renewal options button. There will be a message to confirm the update:
“This subscription’s renewal option was updated to keep auto-renew enabled.”
“This subscription’s renewal option was updated to renew to extended service term.”
“This subscription’s renewal option was updated to be canceled at the end of the billing term.”
Select Close (or the X) to dismiss the success window and return to the subscriptions list.
Note that you can cancel without saving - In the renewal window, select Cancel or the X to close without saving changes. Your current selection remains selected in the list, and the toolbar action remains available.