Overview
This document outlines steps to reimport an Adobe subscription when it's active on Adobe's end but terminated on Xvantage.
Process
Log in to Xvantage.
Hover over the left navigation menu, click on My Business, and then select Cloud Services.
In the left-hand navigation menu, click on Reseller Authorization. Find the Adobe VIP Marketplace, then click Manage.
Click on Adobe Customer Management. The "Adobe Customer Management Portal" will open in a new tab.
Utilize the search options to locate the end customer's name. After identifying the correct customer, copy their Adobe Customer ID.
Return to the Xvantage tab and use the left navigation menu to navigate to My Business → Cloud Services → Seamless Move → Adobe, then select the Import tab.
Enter the Customer ID (the account that will receive the imported subscription) and the Adobe Customer ID you want to import, then click Next.
The Subscription/Adobe Customer ID to be reimported will be visible as follows.
Select the correct plan to reimport based on the customer's prior selection, then click Next.
Click Submit Request.
A "migration order" will be placed. Once the process is complete, the subscription will be active on Xvantage. You can then proceed to place change orders to add the desired licenses and quantities under the New Subscription ID.