Overview
This article explains how to submit billing and invoicing requests through Xvantage™ using the Cloud Support for Billing and Invoicing option.
You can use this support channel for requests related to:
Invoice copies
Updated payment slips
Rebilling requests
Refunds
Order cancellations
Changes to the cut-off date of cloud orders
Billing issues
Process
Log in to Xvantage.
From the left navigation menu, click Contact us.
On the Contact Us page, under Select the option that best suits you, select Cloud Support.
Complete the Cloud Support for Billing and Invoicing form with the required information.
Click Submit.
After you submit your request, the appropriate team will review the information and contact you if additional details are needed.
Note: The Cloud Support for Billing and Invoicing channel is intended only for billing and invoicing inquiries.
For assistance with contracts, licensing, commissions, hardware services, or other non-billing-related inquiries, submit a ticket through the appropriate support channel.