Overview:
This article provides an overview on how to resolve the Credit Hold status on your reseller account on Xvantage.
Process:
Log in to Xvantage.
From the left navigation menu, click My Business, then select Invoices.
Click the Filter icon found on the upper right corner of the screen. Choose Overdue, hit Apply.
Locate the overdue invoice you want to pay and click the hyperlink Document Name to open.
On the invoice page, you’ll see the total amount due. Click on hyperlinks Submit Payment or Pay.
A new window will appear. If your card details are not saved in your account, you’ll be prompted to enter them. Click Confirm to proceed. If the option to pay by card is not available, please contact the credit representative or credit manager assigned to your account. You can find their contact details by selecting View Credit option under My Business in your account.
Once your payment is received and processed, your account and any affected services, including new orders, renewals, and cancellations, will be automatically reactivated.
If you experience any technical issues such as invoices or view credit page is not visible, please contact your country’s Service Desk.