How to Submit a Change in Subscription in Xvantage for End Customers Storefront

Overview:

This article explains how to submit a change in one of your Xvantage for End Customers (X4EC) subscriptions.

Process:

1. Log in to your Xvantage for End Customers Storefront.

2. Click on Subscriptions in the left navigation menu. This will open the Overview tab where you can see a list of all your active subscriptions.

3. To change a specific subscription, click on its name in the list. Then — in the page that opens, press Request change (the blue button at the top right). This will unfold a drop-down menu allowing you to specify the type of change you wish to make (e.g. changing subscription plan or quantity).

4. By clicking on your desired option, you will launch the Change Subscription window. Fill in the relevant data, then press Review Order.

5. Once you have reviewed all your order details, click Submit for Approval to initiate the subscription change.