How to Submit a Return or Claim Request in Xvantage™

Overview:

This article explains the step-by-step process to submit a return or claim request in Xvantage.

Process:

1. Log in to Xvantage.

2. Hover over the left navigation menu and click My Business.

3. Select Returns and Claims.

   • Click the Create a Return Request button if you will be submitting a return request.

   • Click the Create a Claim button if you will be submitting a claim request.

Subtopic 1: Searching and Selecting Items to Return or Claim

Process:

1. On the Return Details page, you can search for orders by entering:

   • Your Order No.

   • IM Order No.

   • SKU

   • VPN

   • EAN

   • Serial No.

2. Click Search.

3. You may also select:

   • Last 10 invoices

   • Last 30 days

   • Last 3 months

   • Last 1 year

4. Click Apply.

5. The system will display matching invoices with item details.

Subtopic 2: Add Items to Return or Claim

Process:

1. Click the small arrow next to the invoice number to expand the invoice to view items.

2. You will see the item description, including product name, SKU, price, and quantity.

3. Click the Add button next to the item you want to return or claim.

4. The button will update to show Added, confirming the item has been added to your cart.