Overview:
This article explains how to use the Seamless Move feature to transfer an Adobe VIP Commercial subscription to Xvantage™ and convert it to an Adobe VIP Marketplace subscription.
Before you begin, install the Ingram Micro Seamless Move service in Xvantage™. The service is available at no cost and enables subscription transfer functionality within your Xvantage™ account.
Process:
Log in to Xvantage.
From the left navigation menu, navigate to My Business → Cloud Services.
In Cloud Marketplace, select Seamless Move from the left navigation menu.
Select Adobe, then open the Transfers tab.
Enter the customer's Account ID and Adobe VIP Number.
Click Next. The subscription details are displayed, including:
Company name
Renewal date
Licensed products
License quantities
Review the subscription information and click Next.
Configure the new VIP Marketplace subscription that will be created as part of the transfer.
Select the appropriate subscription plan for the customer.
Expand the Resources section, if needed, to review the licenses included in the new subscription.
Review the transfer details and click Next.
Verify all information and click Import to submit the transfer request.
A notification appears in the upper-right corner of the page confirming that the Seamless Move request has been received.
After the transfer is complete, verify that:
The original renewal date has been retained.
The license quantities have been transferred to the new VIP Marketplace subscription.
Additional Information
Note: Adobe subscription renewals occur three days before the subscription anniversary date.
Note: License quantities associated with the original VIP subscription are carried over to the new VIP Marketplace subscription during the transfer process.