Overview:
The process below only caters to Ingram Inbound AWS transfers. When transferring a Master Payer account, this entails also transferring over any payee accounts attached to that Master Payer.
Resellers are responsible for End User Reporting (EUR) monthly, which is a vital step in making sure the correct discounts are applied.
Note:
It is recommended that the effective transfer date is the 1st of the following month. This is to prevent split billing.
Ingram Micro is unable to process the transfer request if the transferring AWS Account has past due amounts. Please ensure that all transferring AWS accounts have current account balances PRIOR to submitting the transfer request.
Please be aware, if you onboard accounts with past due invoices, AWS may request your assistance in getting these invoices paid. To avoid any service disruptions in the customer’s AWS environment, it is best practice to review payment history with your customer prior to transfer and notify your customer of this risk if they do not make payments.
Process:
Log in to Xvantage.
In the Xvantage platform, in the search bar at the top type in AWS Master Payer Account.
Click the cart icon to add the item to your cart.
Once added to cart, navigate to the upper right corner and select the cart icon.
Add the end customer to the order.
If the customer needs to be created, please move to step 6.
If the customer already exists in Xvantage then move to step 7.
If the end customer needs to be created, select +End customer in the right corner. Fill out the required fields. Click Save.
End Customer details need to reflect the end customer to get the correct discounts from AWS.
If the customer already exists, you can search for them in the search bar.
Once the end customer has been selected, click Continue to checkout.
For Account Type, select the drop down Transfer your existing AWS Master Payer Account. Fill out all the fields and click Save & Continue.
In the Checkout page, you must enter the PO Number, select Payment Method and verify that the Billing Address is correct. Select Place Order.
Reseller point of contact will receive an email confirmation with the Sales Order number.
Download the following excel file: https://ingram-distribution-documentation.s3.amazonaws.com/Inboud+Transfer+-AWS+account+info+(1).xlsx and complete. Also obtain a screen shot of the AWS billing page showing no past due balances.
Email the completed excel form and AWS billing page screen shot to awscloudops@ingrammicro.com and cc your Ingram AWS Sales Representative (if you do not know who your sales representative is, cc the team alias; AWS@ingrammicro.com.
Master Payer transfers can take up to a month to complete. Ingram’s AWS Operations Team and AWS Sales team will reach out to schedule a meeting to complete the transfer and onboard the account to Ingram Micro.
This meeting is required because when the domain is changed, it generates a one-time password email from Amazon and is sent to the Ingram domain email address.
Once the transfer has been completed, the Master Payer order will show as complete and Active in Xvantage.