Issue:
The system does not allow you to proceed with checkout when purchasing cloud products.
Cause:
Cloud products require selecting a Cloud Customer (identified by a cloud icon next to the customer information). If a non-cloud customer is selected or mandatory details are missing, the system will restrict checkout and prompt for valid customer information.
Note: Technical Solutions (TS) end customers are not accepted for cloud subscriptions.
Resolution:
When selecting cloud products, ensure you choose a Cloud Customer (look for the cloud icon near the customer info).
If prompted during checkout:
Click + Add End User and select an existing cloud customer from the list, or
Click + End Customer on the right side of the screen to create a new entry.
Complete all mandatory fields.
Click Save & Continue to proceed with checkout.