Overview:
This guide explains how to configure additional authentication methods in Xvantage, such as Google, Microsoft, or Okta, to enhance account security and provide more flexible login options. Setting up extra authentication options to complement email verification leads to a more secure and convenient sign-in process.
It’s good to keep in mind that:
Email verification is enabled by default and cannot be disabled.
It serves as a backup authentication method if other methods are unavailable.
It is recommended to configure at least one additional authentication method.
Table of Contents:
How to access MFA settings
How to Enable Email Verification
How to Enable Okta Verify
How to Disable MFA Settings
Steps to Use an Additional Authentication Method During Login
How to troubleshoot additional authentication methods error
Process:
Subtopic 1: How to access MFA settings
Log in to Xvantage.
In the upper-right corner of the page, click your profile icon (with your initials), then select Account Settings.
In the Account Settings page, under Manage your account details, select the Security tab.
Subtopic 2: How to Enable Email Verification
To enable Email Verification, click the grey toggle button next to it.
Once enabled, the toggle turns blue and the status Active appears next to Email Verification, indicating that email-based MFA is enabled.
Note: A verification code will be sent to your email and will expire within 10 minutes. You must complete the verification within this time for MFA to be successfully updated.
Subtopic 3: How to Enable Okta Verify
To enable Okta Verify, click the grey toggle button next to it.
In the Enable Okta Verify pop-up window, select Send an email.
You will receive a 6-digit verification code via email.
Enter the 6-digit code and your password, then select Verify.
In the Set Up Okta Verify pop-up window, install the Okta Verify app by following the on-screen instructions.
Once installation is complete, select Back to Sign In.
Enter your login credentials and select Sign In.
When prompted, select Send me an email to receive a verification email from Okta Verify.
Enter the 6-digit code sent to your email, then select Verify.
Once verification is successful, your MFA enrollment is complete.
Subtopic 4: How to Disable MFA Settings
To disable Email Verification, click the blue toggle button next to it. The button will turn grey, and the Active status will be removed.
To disable Okta Verify, click the toggle button next to it in the same manner.
Subtopic 5: Steps to Use an Additional Authentication Method During Login
Log out of your account, then sign back in to Xvantage.
On the authentication screen, click the dropdown on the authentication icon.
Select your preferred authentication method.
Enter the verification code provided by your selected provider.
Subtopic 6: How to troubleshoot additional authentication methods error
1. Not receiving verification code
Check your spam/junk folder (for email verification).
Ensure your email address is correct and accessible.
Wait a few minutes and try again.
2. Authentication app not working
Ensure your device’s time is set to automatic/date-time sync.
Re-open or refresh the authentication app.
Try using the email verification as a backup.
3. Unable to see additional authentication option
Confirm the method has been successfully added in Security settings.
Log out and sign in again to refresh authentication options.
4. Lost access to authentication app / account
Use email verification to log in.
Reconfigure your additional authentication method from Account Settings > Security.
5. Dropdown option not appearing during login
Clear browser cache or try a different browser.
Ensure you are logging in through the correct Xvantage portal.