How to Update MFA Settings in Xvantage™

Overview:

This article explains how to manage Multi-Factor Authentication (MFA) settings in Xvantage™. MFA adds an extra layer of security by requiring an additional verification step when signing in. You can configure authentication methods such as Email Verification and Okta Verify to help protect your account and provide alternative sign-in options.

Important:

• Email Verification is enabled by default and serves as a backup authentication method.

• It is recommended that you configure at least one additional authentication method.

Table of Contents:

1. Access MFA Settings

2. Enable Email Verification

3. Enable Okta Verify

4. Disable MFA Methods

5. Use an Alternative Authentication Method During Sign-In

6. Troubleshoot MFA Issues

Process:

Subtopic 1: Access MFA Settings

1. Log in to Xvantage.

2. Click your Profile icon in the upper-right corner of the page.

3. Select Account Settings.

4. Open the Security tab under Manage Your Account Details.

Subtopic 2: Enable Email Verification

To enable Email Verification:

1. Locate Email Verification in the Security settings.

2. Select the toggle next to Email Verification.

3. Once enabled, the toggle changes to Active status.

Note: A verification code will be sent to your email address. The code expires after 10 minutes, and verification must be completed before it expires.

Subtopic 3: Enable Okta Verify

To configure Okta Verify:

1. Select the toggle next to Okta Verify.

2. In the Enable Okta Verify window, select Send an Email.

3. Enter the 6-digit verification code received by email and your password.

4. Select Verify.

5. In the Set Up Okta Verify window, install the Okta Verify application by following the onscreen instructions.

6. Select Back to Sign In when the installation is complete.

7. Sign in again using your credentials.

8. When prompted, select Send Me an Email.

9. Enter the verification code received by email.

10. Select Verify to complete enrollment.

Subtopic 4: Disable MFA Methods

To disable an MFA method:

1. Navigate to Account Settings > Security.

2. Select the active toggle beside the authentication method you want to disable.

3. The status changes from Active and the toggle is turned off.

Subtopic 5: Use an Alternative Authentication Method During Sign-In

If multiple authentication methods are configured:

1. Sign out of Xvantage™ and sign back in.

2. On the authentication screen, select the dropdown on the authentication icon.

3. Choose your preferred authentication method.

4. Enter the verification code provided by the selected authentication provider.

Subtopic 6: Troubleshoot MFA Issues

1. Not receiving verification code

• Check your spam or junk email folder.

• Confirm that your email address is accessible.

• Wait a few minutes and try again.

2. Authentication app not working

• Ensure your device's date and time are synchronized automatically.

• Close and reopen the authentication application.

• Use Email Verification as a backup method

3. Additional authentication method is not available

• Verify that the method has been successfully configured in the Security settings.

• Sign out and sign back in to refresh available authentication options.

4. Lost access to authentication application

• Use Email Verification to sign in.

• Reconfigure your authentication method from Account Settings > Security.

5. Authentication method dropdown does not appear

• Clear your browser cache.

• Try a different browser.

• Verify that you are signing in through the correct Xvantage™ portal.