Overview:
Xvantage Digital Assistant is an AI-powered tool within Ingram Micro's Xvantage platform that helps users find information, navigate the platform, and access support resources more efficiently. It can answer questions, recommend relevant help articles, and guide users through common tasks and troubleshooting steps.
Process:
Log in to Xvantage.
From any page in Xvantage, select the chat icon located at the bottom-right corner.
Review and accept the disclaimer to proceed.
Type your question into the chatbot to get help with order tracking, submitting or managing returns and claims, finding relevant KB articles, etc.
Depending on your help item, the chatbot may ask you to provide more details about your query (e.g. order number for order tracking).
The Digital Assistant may also provide a KB article to your query.
6. You have the option to access the article directly to help.ingrammicro.com by simply clicking its hyperlink.
