Overview:
Every Sales Hold and Credit Review status in Xvantage order tracking shows why the order is on hold, enabling customers and associates to quickly understand and act on the issue. Refer to this KB article to learn how to view reasons for these order statuses.
Process:
Log in to Xvantage.
Hover over the left navigation menu and click My Business.
Next, select Orders.
Locate your order as usual using the search bar or the available filters.
Refer to the status column to check your order’s status.
There are two quick ways to know more about these order statuses:
In the orders page, hover over the hold status to see the full reason.
Or open the order to view the reason banner right below the status in the sales order section.
For Credit Review, the banner provides the cause and who to contact for the next steps.
