Summary:
Some products require end customer information before an order can proceed to checkout. This ensures proper handling of services like subscriptions or licenses, especially for cloud-based solutions. This article explains how to identify such products and where to input the required information in Xvantage.
Table of Contents:
How can I tell if end customer details are required for a product?
What happens if I don’t enter required end customer information?
Question 1: How can I tell if end customer details are required for a product?
Answer: Search and select the product you want to purchase. On the Product Details Page or during the cart or checkout process, look for a red asterisk (*) next to the “End Customer” field. If the asterisk is present, end customer information is mandatory, and the system will not allow you to proceed to checkout until the required details are entered.
Question 2: What happens if I don’t enter required end customer information?
Answer: If the "Your customer" section is required and left blank, you will see an error notification, or the "Continue to checkout" button may not work. Be sure to fill out all necessary fields before moving forward.