Import Error Adobe Subscription Troubleshooting: 3YC_INSUFFICIENT_QUANTITY in Xvantage™

Summary:

This article explains why the 3YC_INSUFFICIENT_QUANTITY error occurs during an Adobe subscription import and outlines the steps required to resolve the issue.

Issue:

When importing an Adobe subscription using Seamless Move in Xvantage™, the following error message may be displayed:

“Customer is not eligible for transfer. Reason: 3YC_INSUFFICIENT_QUANTITY”

This error prevents the subscription from being imported successfully.

Cause:

The subscription is associated with an Adobe 3-Year Commitment (3YC) agreement.

Under a 3YC agreement, Adobe requires customers to maintain a minimum committed license quantity throughout the commitment term. The 3YC_INSUFFICIENT_QUANTITY error occurs when the subscription no longer meets that minimum requirement.

Common causes include:

• The current number of active licenses is below the committed minimum quantity.

• The subscription has not been brought into compliance with the terms of the 3YC agreement.

• The license shortfall must be resolved before the subscription can be transferred to Adobe VIP Marketplace.

Because this validation is enforced by Adobe, the transfer cannot proceed until the commitment requirements are met..

Resolution:

To resolve the issue:

1. Sign in to the Adobe Admin Console.

2. Review the subscription's current license count and commitment requirements.

3. Contact Adobe Support if assistance is required.

4. Work with Adobe to:

   • Add licenses to meet the minimum committed quantity, or

   • Correct any issues related to the 3-Year Commitment agreement.

5. Once Adobe confirms that the subscription satisfies the commitment requirements, return to Xvantage™ and retry the Seamless Move import.

Verification

After the license commitment requirements have been met:

1. Retry the import in Seamless Move.

2. Verify that the subscription imports successfully without the 3YC_INSUFFICIENT_QUANTITY error.

If the error persists, contact Adobe Support to confirm that the subscription complies with all 3YC requirements.