Summary:
This FAQ provides an overview of the Generic Price & Availability (P&A) data feeds available in Xvantage.
Table of Contents:
What types of data feed files are available?
How frequently is the Price & Availability data updated?
Why is the price in the data feed different from what I see on the website?
Why is a product visible on the website but not in the data feed?
How can I access standard cloud pricing?
Question #1: What types of data feed files are available?
Answer: Ingram Micro provides two formats for the Generic Price & Availability (P&A) data feed:
Simplified File (X4STD_FULL): Contains a smaller set of attributes and is available for direct download via a link or SFTP.
Comprehensive File (STDPRICE_FULL): Includes all data in X4STD_FULL plus extra attributes like EAN, weights, and dimensions.
Question #2: How frequently is the Price & Availability data updated?
Answer: The data feed is updated daily. It provides pricing based on a default customer account and does not include vendor-specific or restricted pricing (e.g., Apple).
Question #3: Why is the price in the data feed different from what I see on the website?
Answer: The price in the feed is based on a default customer account and may differ from personalized prices shown on the website. Price tiers, vendor terms, or specific promotions may cause variance. You can request a custom feed by contacting the Ingram Micro team.
Question #4: Why is a product visible on the website but not in the data feed?
Answer: This may happen due to several reasons:
Product is restricted and requires authorization.
Vendor has configured the SKU to display only on the website.
Products are generic or inactive.
For authorized access to restricted products, reach out to your Ingram Micro representative.
Question #5: How can I access standard cloud pricing?
Answer:
Log in to Xvantage.
Hover over the left navigation menu and click My Business.
Click Help, then select Support Contacts.
Select the relevant country or support option based on your requirements.