Summary:
This article outlines common issues with the auto-renew option for Microsoft subscriptions and provides guidance on how to resolve them.
Issue 1: Manage Renewal Options is disabled
Resolution:
Select at least one subscription in the table. The button enables only when you have one or more selections.
Issue 2: I don’t see “Manage renewal options” anywhere
Resolution:
Confirm you are on either the Subscriptions Management page or a Subscription detail page.
Confirm your role has permission to manage renewals.
Issue 3: The success message appears, but the status didn’t change
Resolution:
Close the success message. If it does not automatically update, refresh the page.
If the issue persists, capture the subscription ID and contact support.
Issue 4: I closed the page by mistake
Resolution:
If you closed the modal using Cancel, X, or clicking outside the overlay, no changes were saved. Open Manage renewal options again and confirm.