Summary:
This article provides a detailed explanation of how Microsoft promotions are applied during both partial and full subscription upgrades. Important information:
Promotions cannot be displayed before order placement (Microsoft limitation)
Promotions are applied automatically after order is completed
If promotion is missing in Xvantage, contact support
Need help? Contact our support team.
Table of Contents:
Issue 1: Promotions can't be shown before placing an order.
Issue 2: How Promotions Are Applied to Upgrades
Issue 3: Promotion Is Missing
Issue 1:
Promotions can't be shown before placing an order.
This applies to:
Partial upgrades
Full upgrades
Resolution:
Microsoft does not provide a way to check promotions before the transaction is completed. Our system can't capture promotion details during draft validation.
Issue 2:
How Promotions Are Applied to Upgrades
Resolution:
Step | What Happens |
|---|---|
Before order is placed | No promotion details available |
After order is placed | If Microsoft applies a discount, our connector picks it up automatically |
Result | The discount will appear on your subscription in Xvantage |
Issues 3:
Promotion Is Missing
If you notice:
✅ Promotion is applied in Microsoft
❌ Promotion is NOT showing in Xvantage
Resolution:
Open a support ticket for investigation.